... -WAN and other WAN services, internet, security, and voice services. Our customers benefit from a customer-first service experience underpinned by our commitment ... of high quality, consistent customer service and commercial awarenessExperience of contract ...
... cross-selling additional products or services to existing customers. Develop and implement strategies to reduce churn and increase customer lifetime value. Customer Advocacy Promote customer advocacy and gather customer testimonials, case studies, and ...
... advocates of aviationDescriptionJOB SUMMARY:The Customer Service Manager (CSM) serves as main point of contact with the Customer and is the project manager ... technical experience and or relative customer service experience required, Excellent written and ...
... and pursue potential ServiceNow Expert Services opportunities at a customer, within and outside of the ... , assumptions, and risk management. Gain customer approval of the SoW scope and services description through multiple walk-throughs. ...
... and relationship-building to understand customer needs deeply and build trust-based connections, while actively advocating for customers within the company to influence product and service improvements. - Strategic and analytical thinking ...
... to drive License Agreements, expert services and customer success. This will also require ... ServiceNow landscape, with focus on customer success and services · Background in consulting is required. · ...
... strategies for new service offerings, ensuring alignment with customer service management trends and customer needs. Qualifications In order to ... or Manufacturing customer environment Customer Service Management Expertise: Proven track record ...
... issues to internal and external customers (in alignment with Sales Customer service) Produce and distribute customer centric KPI-pack and provide ... reports biannually Key Relationships: Cluster Customer Service, Sales and Finance Other Supply ...
... through the implementation of ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM) solutions . This role ... Industry: Retail or Manufacturing Domains: Customer Service, Field Service Management, Sales Order Management (SOM), ...
... , guidance, and supportIdentify risks to customers’ subscription and service renewals on an ongoing basis ... to drive business value for customers - Preferably holds Project Management or Service Delivery qualifications such as PMP, ...