... in transforming Cognigy’s customer support function to achieve optimal performance. This position is responsible for creating a robust support structure, enhancing processes, and driving the team toward 100% SLA adherence. The manager will lead a team of ...
... schedule estimate update to the Customer. Communicates initial service order and work scope to Certifying Staff Technical Lead after Customer debrief. Obtain Customer approval for any additional work ...
... voice of the company, providing support to customers before, during and after their holidays. We believe providing great customer service will ensure that customers come back time and time ... of CX Germany & CX Team Lead - 1 hour
... voice of the company, providing support to customers before, during and after their holidays. We believe providing great customer service will ensure that customers come back time and time ... of CX Germany & CX Team Lead - 1 hour
... AEs understand and use the customer success support process. Coordinate and support business review meetings with OU leads, improving the overall Account Success ...
... voice of the company, providing support to customers before, during and after their holidays. We believe providing great customer service will ensure that customers come back time and time ... of CX Germany & CX Team Lead - 1 hour Array
... -functional issues and ensure seamless customer support. Stepping up as a leader: Support and represent the Head of Customer Operations in meetings and contribute ...
... -functional issues and ensure seamless customer support. Stepping up as a leader: Support and represent the Head of Customer Operations in meetings and contribute ...
... and providing solution expertise to support growing the sales pipeline. Examples ... and or B2B), Marketing Automation, Customer Data Platforms and AI. An autonomous self-starter that is able to learn, lead and prioritise tasks and time ...
... way we technically and clinically support our customers through real-time, on-demand support and advanced clinical services. This ... . Mastering remote technologies used for customer support and support the field team guiding their ...