... cross-selling additional products or services to existing customers. Develop and implement strategies to reduce churn and increase customer lifetime value. Customer Advocacy Promote customer advocacy and gather customer testimonials, case studies, and ...
... advocates of aviationDescriptionJOB SUMMARY:The Customer Service Manager (CSM) serves as main point of contact with the Customer and is the project manager ... technical experience and or relative customer service experience required, Excellent written and ...
... well as related after-sales services. Role Overview: As a Customer Care Specialist, you will play ...
... strategies for new service offerings, ensuring alignment with customer service management trends and customer needs. Qualifications In order to ... or Manufacturing customer environment Customer Service Management Expertise: Proven track record ...
... prior to and during the service visit. Encourages communication and fosters personalized business relationships between customers, Service Center staff, and proposal team. Follows up with customers to review expectations and ensure ...
... . Familiarity with CRM systems and customer service platforms. Communication & Presentation Excellent communication ... collaboratively with marketing, product, and customer service teams. Strong organisational skills with ...
... through the implementation of ServiceNow’s Customer Service Management (CSM) and Field Service Management (FSM) solutions . This role ... Industry: Retail or Manufacturing Domains: Customer Service, Field Service Management, Sales Order Management (SOM), ...
... delivering lifetime value for our customers. Digital products and services are at the heart of ... externally, ensuring clear understanding of service usage and facilitating learning for both customers and stakeholders You are a ...
... delivering lifetime value for our customers. Digital products and services are at the heart of ... externally, ensuring clear understanding of service usage and facilitating learning for both customers and stakeholders You are a ...
... Manager Customer Service (m w d) , der Service-Strategien und operative Prozesse entwickelt ... und stellst Service Excellence sicher – sowohl für den Customer Service als auch für das Field Service Team. Du kümmerst dich um ...